(Last update February 5, 2024)
Please note that you can play our games without registering an account.** When you play our Games, we do not ask for your full name, address, email or phone number for account registration.** We will only collect the necessary information from you or your device directly in the following circumstances:
Once we have obtained your consent, we may collect and use your personal information for the following purposes:
According to the applicable laws, regulations and requirements of national authorities, you are required to complete the real-name verification before you start playing our Games. We are required to integrate a state-designated real name verification system in our Games, so that the real name verification institution can verify your true identity. The personal information you need to provide includes the full name and ID number, which is sensitive personal information.** Please note that we will not read or store this sensitive personal information from you and the aforementioned personal information will be collected and verified directly by the verification institution through its Application Programming Interface (API), and we will only receive the results of such verification. Based on the result of such verification, we are able to comply with the anti-addiction system requirements of the national authorities.** If you refuse to provide such true identity information or provide false information, you will not be able to pass real name authentication and we will not be able to provide you with our Games.
When you request our support through the in-game support function, our customer service will automatically receive your UID as fundamental information. Customer service will use this information in order to process your request and provide you with appropriate support. If our customer service needs more information from you, they will obtain your separate confirmation and use it only within the scope authorized by you.
In our Games we may show you advertising that is based on your preferences and online habits ("personalized advertising"). To show you personalized advertising, we may integrate third party's Software Development Kit (SDKs) into our Games. Such third parties may track you across websites and apps to analyse your preferences, habits and approximate location in order to provide you with more relevant advertising. The personal information they may collect for this purpose includes but is not limited to your technical device information (device model and name, operating system name and version), application installation list, MAC address, Wi-Fi information (SSID, BSSID), sensor information (gyroscope, accelerometer, gravity sensor), advertising identifiers (IDFA, OAID, IMSI) and IP address (country and city).
The above service providers may collect your personal information through their SDKs integrated in our Games to display personalized advertising to you, and these actions are governed by the respective privacy policies of aforementioned providers. We will use commercially reasonable efforts to require third party advertising providers to comply with applicable laws and regulations when processing your personal information and to require them to take appropriate confidentiality and security measures, but we cannot guarantee that they will comply with our requirements. Please refer to the Third Party Information Sharing List for further details.
You can opt-out of personalized advertising at any time by using the following methods:
If you choose to opt out of personalized advertising we will stop showing you personalized advertising, but this will not affect your experience of using other features in the Game. Opting out of personalized advertising will not decrease the number of ads you see, but the ads will be less relevant to your preferences.
Some of our Games have a feature in which the virtual character repeats back what you say. We will always ask you in advance for your permission to access the microphone on your device. If you choose to give the permission, the virtual character will be able to repeat what you say to it. Please note that our Games will not record the audio, what you say to the virtual character is not stored on our servers, it is only used by the Game to repeat back to you in real time. If you refuse to give us the permission to access the microphone on your device, the virtual character will not be able to repeat after you, but you will still be able to play the Game and use other features.
In accordance with applicable laws and regulations, your authorised consent is not required for the processing of your personal information in the following circumstances:
We cannot provide all services necessary for the successful operation of the Games by ourselves. We have therefore partnered with other companies to help us provide certain services. Please note that we will obtain your consent before sharing your personal information with other companies.
We take the privacy and protection of your personal information very seriously. We will only share your personal information to third parties for lawful, justifiable, necessary, specific and explicit purposes. We sign strict cooperation agreements with companies that receive personal information from us, requiring them to handle the information in accordance with our requirements and any other relevant confidentiality and security measures.
Please note that the third party SDKs or similar technologies may collect your personal information directly. If you use such third party services in connection with our Games, you agree that your information will be collected and processed directly by the SDKs or similar technologies such providers may use. We will assess the legality, propriety and necessity of the collection of personal information by such third party services and require such third parties to take measures to protect your personal information and to strictly comply with relevant laws, regulations and regulatory requirements. You can find out more details about the third parties' SDKs that we may use in our Games by clicking on the Third Party Information Sharing List.
In the event of a merger, acquisition, transfer of assets, separation, dissolution, declaration of bankruptcy or similar situation, we will inform you of the situation, provide you with the name and contact information of the recipient, and will require the new recipient to continue to protect your personal information in accordance with the laws, regulations and requirements no less stringent than this policy.
We will only disclose your personal information publicly when:
Please note that there are certain circumstances in which we may share, transfer or publicly disclose your personal information without your consent, in accordance with applicable laws and regulations. Please refer to the "Exceptions" section of "HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION" for more details.
Our Games may contain links to third party websites, products, or services. Please note that while using such third party websites, products, or services, you are using sites, products, and services developed and administered by people or companies not affiliated with or controlled by us. We cannot control the actions of those people or companies, the content of their sites, products or services, the use of personal information you provide to them, or any products or services they may offer. Our link to such third parties does not constitute our sponsorship of, or affiliation with, those people or companies. Nor is such linking an endorsement of such third party's privacy or information security policies or practices or their compliance with laws. Personal information collected by third parties, which may include such things as location information or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of third parties with which you interact.
Our Games are a source of entertainment for players of all ages and we work hard to provide a safe gaming environment in which every player can enjoy at all times. The protection of the minors' privacy is of the utmost importance to us and we will actively comply with the requirements of the anti-addiction policy and protect the legitimate rights and interests of minors by implementing the anti-addiction system. We will receive information from the anti-addiction system whether you are a minor and take the necessary measures required by laws and regulations.
We will protect the personal information of minors in accordance with relevant laws and regulations. If we discover that personal information about minors has been collected without the prior, verifiable consent of a parent or other guardian, we will delete that information as soon as possible.
As a guardian of minors, you should guide minors to use the internet in a safe and reasonable manner, pay attention to the situation of minors' access to the internet, as well as their physiological and psychological conditions and behavioral habits, prevent minors from being exposed to information on the internet that is harmful to, or is likely to affect, their physical and mental health, and reasonably organize minors' use of the internet and prevent and intervene in minors' indulgence to the internet.
You have certain rights in relation to the management of your personal information and how we handle it. Please note that some of these rights may be subject to some exceptions or limitations, and we reserve the right to ask for reasonable evidence to verify your identity before assisting you in exercising such rights. You may exercise these rights at any time by contacting us with your requests regarding your personal information.
Our games do not require account registration, but we still provide you with a similar function in some games in accordance with laws, regulations and some store requirements. You can click on the "Account Cancellation" button in the app's settings and follow the instructions. Once you have clicked this button, your game progress, virtual products, etc. will be deleted. You can also contact us through the methods listed in the "Contact Us" section, and we will answer your questions as soon as possible. Once the information is deleted, it cannot be recovered, please operate with caution.
To protect the security of your information, we have implemented a variety of physical, electronic and managerial security measures that are consistent with industry standards and are reasonably designed to protect your information from disclosure, destruction or loss, including, but not limited to, TSL encryption when exchanging data between your mobile device and our Games; encryption technology to ensure data confidentiality; and trusted protection mechanisms to protect data from malicious attacks. We adopt strict management of employees who may have access to your information, including, but not limited to adopting different permission controls depending on their positions, requiring them to sign non-disclosure agreements, and monitoring their operations. Although we use commercially reasonable efforts to ensure that your information remains secure when maintained by us, please be aware that no security measures are perfect or impenetrable.
If there is a security incident of personal information leakage, we will initiate the emergency plan to prevent the security incident from spreading. After the security incident occurs, we will inform you of the basic situation and the possible impact of the security incident, the disposal measures we have taken or will take to deal with it, the suggestions you can take independently to prevent and reduce the risk, and the remedial measures for you in accordance with the requirements of laws and regulations. We will keep you informed of the relevant situation by means of taking reasonable and effective steps to issue announcements. At the same time, we will also report our handling of personal information security incidents to the regulatory authorities in accordance with the applicable requirements.
We will review your questions as soon as possible and respond within 15 working days after verifying your identity.